Shipping Information
At GM Glasses, we're committed to delivering your authentic Gentle Monster sunglasses and eyewear safely and efficiently to your doorstep. Learn about our shipping options, delivery times, and what to expect from your order.
🚚 FREE Worldwide Shipping
Enjoy complimentary shipping on all orders. No minimum purchase required!
🌍 Shipping Destinations & Delivery Times
We ship to over 200+ countries worldwide. Below are our estimated delivery times:
| Region | Countries | Delivery Time | Tracking |
|---|---|---|---|
| North America | USA, Canada | 7-14 business days | ✅ Included |
| Europe | UK, Germany, France, Italy, Spain, Netherlands, etc. | 10-18 business days | ✅ Included |
| Asia-Pacific | Australia, Japan, Taiwan, Thailand, Malaysia, Singapore, etc. | 8-16 business days | ✅ Included |
| Middle East | UAE, Saudi Arabia, Kuwait, Qatar, etc. | 12-20 business days | ✅ Included |
| Latin America | Brazil, Mexico, Argentina, Chile, etc. | 15-25 business days | ✅ Included |
| Africa | South Africa, Nigeria, Kenya, etc. | 18-28 business days | ✅ Included |
📦 What's Included with Every Order
Premium Packaging
Your glasses arrive in elegant, protective packaging that reflects the luxury of the Gentle Monster brand.
Order Tracking
Track your package every step of the way with our comprehensive tracking system and regular updates.
Secure Shipping
All packages are fully insured and require signature confirmation for added security and peace of mind.
Quality Guarantee
Every item is carefully inspected before shipping to ensure you receive only authentic, perfect products.
⏰ Order Processing
Orders are typically processed within 1-3 business days (Monday-Friday, excluding holidays). During peak seasons or sales events, processing may take up to 5 business days.
Order Cut-off Times:
- Monday-Friday: Orders placed before 12:00 PM EST are processed the same day
- Saturday-Sunday: Orders placed on weekends are processed the next business day
- Holidays: Orders placed during holidays are processed on the next business day
⚠️ Important Delivery Notes
- Delivery times are estimates and may vary due to customs processing, weather conditions, or other factors beyond our control
- Remote or rural areas may experience longer delivery times
- Signature confirmation is required for all deliveries to ensure secure receipt
- If you're not available to sign, the package will be held at your local postal facility
🚛 Shipping Partners
We work with trusted international carriers to ensure reliable delivery:
- DHL Express - Premium international shipping
- FedEx International - Reliable worldwide delivery
- UPS Worldwide - Comprehensive global network
- Local Postal Services - For final mile delivery in your region
📱 Order Tracking
Once your order ships, you'll receive:
- Shipping confirmation email with tracking number
- Direct link to track your package online
- SMS updates for delivery milestones (where available)
- Estimated delivery date based on your location
🏠 Delivery Requirements
Address Information:
- Provide complete and accurate shipping address
- Include apartment/suite numbers when applicable
- Ensure someone is available to sign for the package
- Consider shipping to your workplace if you're not home during delivery hours
Customs & Duties:
For international orders, you may be responsible for customs duties, taxes, and fees imposed by your country. These charges are determined by your local customs office and are not included in your order total.
❓ Shipping Issues
Lost or Damaged Packages:
If your package is lost in transit or arrives damaged:
- Contact us within 48 hours of expected delivery
- Provide your order number and tracking information
- We'll work with the carrier to locate your package or process a replacement
- All shipments are fully insured for your protection
Delivery Delays:
While rare, delays can occur due to:
- Customs processing times
- Weather-related disruptions
- Peak holiday seasons
- Address verification issues
Need Help with Your Shipment?
Our customer service team is here to assist you with any shipping questions or concerns.
Email: [email protected]
Phone: +1 (212) 555-0199
Hours: Monday-Friday: 9:00 AM - 8:00 PM EST
Saturday-Sunday: 10:00 AM - 6:00 PM EST
🔄 Address Changes
Need to change your shipping address? Contact us immediately:
- Before Processing: We can update your address at no charge
- After Shipping: Contact the carrier directly to arrange address changes or package holds
- Returned Packages: If a package is returned due to an incorrect address, reshipping fees may apply
Experience the luxury of authentic Gentle Monster eyewear with our reliable worldwide shipping service.