Refund & Returns Policy

Return Policy Overview

At GM Glasses, we stand behind the quality of our Gentle Monster sunglasses and eyewear. We offer a comprehensive 30-day return policy to ensure your complete satisfaction with your purchase.

Eligible Returns

Items Eligible for Return:

• Unworn sunglasses and eyewear in original condition
• Items with all original packaging, tags, and accessories
• Products purchased directly from GM Glasses
• Items returned within 30 days of delivery

Items NOT Eligible for Return:

• Prescription eyewear (custom orders)
• Items showing signs of wear or damage
• Products missing original packaging or accessories
• Items purchased with promotional codes (unless defective)
• Sale or clearance items marked as "Final Sale"

Return Process

How to Initiate a Return:

1. Contact Customer Service: Email us at [email protected] or call +1 (212) 555-0199
2. Provide Order Information: Include your order number and reason for return
3. Receive Return Authorization: We'll provide a Return Merchandise Authorization (RMA) number
4. Package Your Item: Securely pack the item with all original accessories
5. Ship the Return: Use the prepaid return label we provide

Refund Information

Refund Timeline:

• Processing Time: 3-5 business days after we receive your return
• Refund Method: Original payment method used for purchase
• Credit Card Refunds: 5-10 business days to appear on statement
• PayPal Refunds: 1-3 business days

Refund Amount:

Full purchase price will be refunded for eligible returns. Original shipping costs are non-refundable unless the return is due to our error or a defective product.

Exchanges

We're happy to facilitate exchanges for different sizes, colors, or styles. The exchange process follows the same steps as returns:

• Contact customer service to initiate an exchange
• Return the original item following our return process
• Place a new order for your desired item
• We'll refund the original purchase once we receive the return

Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately. We will:

• Provide a prepaid return label at no cost
• Rush a replacement item to you
• Refund original shipping costs
• Extend the return window if needed

Warranty Coverage:

All GM Glasses products come with a 1-year warranty against manufacturing defects. This covers:

• Lens defects or scratches (not due to normal wear)
• Frame breakage under normal use
• Hardware failures (hinges, screws, etc.)

International Returns

International customers can return items within 30 days. Please note:

• Customer is responsible for return shipping costs
• Items must clear customs without issues
• Original shipping costs are non-refundable
• Additional processing time may apply

Customs and Duties:

Any customs duties, taxes, or fees incurred during the return process are the customer's responsibility. We recommend using a trackable shipping method for international returns.

Lost or Stolen Packages

GM Glasses is not responsible for packages that are lost or stolen after delivery confirmation. However, we will:

• Assist with tracking and insurance claims
• Work with shipping carriers to locate packages
• Provide documentation for insurance purposes
• Consider replacement on a case-by-case basis